FAQs

Since we process our orders quickly, in most cases it’s not possible to change or update your order. You can however give us a call at +918955862433 or try to reach us on chat and we will do our best to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

Your first pair of underwear is covered under our first-try underwear policy. Submit a return request to returns@thebeyondus.com your order number or call us on+918955862433to initiate this process. Check out our return policy in detail here.

If this is the case kindly give us a mail at returns@thebeyondus.com or Call us on+918955862433.

We process all orders within 2 working days after the order was placed. You’ll receive a shipping confirmation as soon as your order leaves our warehouse. Please note that we only pack orders on working days and that it can take up to 1-2 business days for your tracking link to update. If you did not receive a shipping confirmation after 2 working days, you can always reach out via the live chat or at help@thebeyondus.com, and we’ll be happy to help!

Here you can place an explanation or answer to the question.

Drop us a mail on hello@thebeyondus.com with in 7 days after receiving the order. Also attach the images of the package along with the good visibility of AWB number.

We know online shopping can be tricky for fit and sizing. We have done our best to create a size guide that can help you find the right size - you can find the size-chart on all of our product pages or you can click here. If you’re in between sizes, do not hesitate to contact us at hello@thebeyondus.com

Our entire collection is made of TENCEL™ Modal, origin of which is beechwood trees.These trees grow fast and thick on low-grade land in central European forests, using 10-20 times less water than cotton in the process. So Making TENCEL^TM Modal is super environmentally responsible. The trees are responsibly thinned out, rather than cut down. The final product is a magical biodegradable fibre that feels softer and lighter than cotton.

If you received a faulty product, please send an image to returns@thebeyondus.com and we will be happy to help you replace the product.

We recommend washing all your basics on low temperature using a gentle detergent. It’s better for the environment and better for your basics. You can find the exact
recommendations on the inside of your garment!